Refund policy

Here's a professional Return & Refund Policy that you can customize for your business.

Return & Refund Policy

Effective Date: [Insert Date]

At Kaimurruku, we are committed to delivering fresh, high-quality traditional South Indian snacks and sweets. As our products are perishable food items, we follow the return and refund policy below.

1. No Returns

Due to the perishable nature of our food products, we do not accept returns once an order has been delivered.

2. Damaged, Incorrect, or Missing Items

If you receive:

A damaged product
The wrong product
Missing items from your order

Please notify us within 24 hours of receiving your order by contacting our customer support.

To help us process your request quickly, please provide:

Your order number
Clear photographs of the product and packaging
A brief description of the issue

3. Refunds and Replacements

After reviewing your request, we may, at our discretion:

Issue a full or partial refund.
Send a replacement product.
Provide store credit for a future purchase.

Refunds or replacements will only be approved if the issue is determined to have occurred due to our error or damage during transit.

4. Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank or payment provider.

5. Non-Refundable Situations

Refunds or replacements will not be provided for:

Incorrect shipping address provided by the customer.
Failed delivery due to the recipient being unavailable.
Damage caused after delivery.
Minor variations in color, texture, shape, or weight that naturally occur in handmade products.
Delays caused by weather, courier disruptions, or other events beyond our control.

6. Order Cancellation

Orders may be cancelled before they are processed or dispatched.
Once an order has been packed or shipped, cancellation requests cannot be accepted.

7. Quality Assurance

We prepare our products using carefully selected ingredients and maintain strict hygiene and quality standards. If you experience any quality concerns, please contact us immediately so we can resolve the issue.